AI-assisted issue resolution
Resolve every ticket faster, with people in control.
Darsan Resolve is one place for client support and engineering work. Its AI triages new tickets, investigates and drafts the reply; your team approves anything that reaches a client. Account IDs and emails are hidden on arrival, and anything else sensitive is flagged for a person to check.
- Support & engineering in one place
- AI triages, investigates & drafts
- Your team approves every reply
How it works
Three simple steps, from a new ticket to a resolved issue
- 01
Raise a ticket
Client issues and engineering work land in one shared workspace, so support and engineering see the same picture.
- 02
AI does the groundwork
Resolve's AI triages the ticket, investigates the issue and drafts a response, ready for your team to review.
- 03
Your team approves
Nothing reaches a client until a person on your team has reviewed and approved it. Every decision stays with your people.
From ticket to pull request
Assign a ticket. Resolve does the work. Your team decides.
Resolve connects to your board and your code. When a ticket is assigned, its AI picks it up, works out the fix, updates the ticket and opens a draft pull request, ready for a developer to review.
Ticket assigned
A card is raised on the board and assigned. Resolve picks it up automatically.
AI investigates
It reads the ticket, checks the code and finds the cause of the issue.
AI applies the fix
It makes the code changes needed to resolve the issue.
Comments & opens a draft PR
It explains what it changed on the ticket and raises a draft pull request.
Your developer reviews
A person reviews the draft pull request and decides whether to merge it in Azure DevOps and deploy it.
Human approval
Your AI, your choice
Choose how Resolve's AI works with your team.
Your developers' own AI coding assistant
Resolve plugs straight into the AI coding assistant your developers already use, connected through MCP (Model Context Protocol). No new tool to learn, no change to how they code.
- Tickets and context delivered right inside their assistant
- Fixes, ticket comments and draft pull requests from the editor they already know
- Their own workflow and setup, kept as it is
Built in, powered by the Anthropic API
No developer setup needed. Resolve's built-in AI uses Claude models through the Anthropic API to help your support team from the moment a ticket arrives.
- Triage and severity the moment a ticket arrives
- Draft replies, never sent without a person
Nothing is merged or deployed without a person approving it.
See it in action
A quick tour of Darsan Resolve
The main features
Everything you need to resolve issues, safely
One shared workspace
Client support and engineering work tracked together, on one board.
AI triage
Every new ticket is sorted and prioritized by AI, so the right work comes first.
AI sprint planning
Sprints drafted by AI, started on time, with nothing left behind at the end.
AI-drafted responses
Ready-to-review drafts, so your team edits and approves instead of starting from scratch.
Human approval
Anything that reaches a client is approved by your team first. In client-support workspaces the AI coding assistant starts switched off.
Sensitive data protected
Account IDs and emails are hidden on arrival; anything else sensitive is flagged for a person to check.
AI-assisted issue resolution, with people in control.
Darsan Resolve brings client support and engineering into one workspace, lets AI do the groundwork, and keeps your team in charge of every reply.
Talk to our team